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Technical Support

3VR's Tech Support team is staffed by a group of dedicated and experienced specialists ready to answer your questions about our products and guide you to our online knowledge base.

We provide support primarily for our 3VR Certified Security System Integrator Partners and are open Monday through Friday from 5 a.m. to 6 p.m. PDT (8 a.m. to 9 p.m. EDT), except on the following U.S. public holidays:

2017 Holiday Schedule

Monday, January 2 New Year’s Day
Monday, January 16 Birthday of Martin Luther King, Jr.
Monday, February 20 Washington’s Birthday
Monday, May 29 Memorial Day
Tuesday, July 4 Independence Day
Monday, September 4 Labor Day
Monday, October 9 Columbus Day
Thursday, November 23 Thanksgiving Day
Friday, November 24 Day after Thanksgiving
Monday, December 25 Christmas Day

Please access our frequently asked questions on 3VR products here before contacting a support representative. If you are a 3VR System Integrator Partner, you are eligible to access the 3VR Integrator Support Portal for a more comprehensive technical support knowledge base.


Find the information you need through the following ways:


1. 3VR Support Portal for Certified Integrator Partners


2. Email: support@3VR.com


3. Telephone: +1 (415) 513-4572


Please Note:

  • If you have purchased a 3VR product through one of our certified 3VR System Integrators, please contact that integrator directly for first-level technical support.
  • For all sales inquiries, please contact a 3VR Sales Representative at sales@3VR.com or +1 (415) 874-2537.
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